Every Question Answered.
Honestly.

Timeline varies significantly by case type. Realistic breakdown based on actual cases:

• Simple exchange freeze cases: 2 to 8 weeks when funds trace quickly to a cooperative regulated exchange
• Cases requiring regulatory escalation: 2 to 6 months
• Cases involving civil legal proceedings: 6 to 18 months
• Law enforcement investigations: Variable — can run parallel to other efforts

The single factor that most affects timeline is how quickly you begin after the fraud. Every week of delay reduces your options.

Our overall success rate across cases we accept is 78%. We only accept cases we genuinely believe have recovery potential — cases we evaluate and decline are those where we have honest doubts, and we tell clients this during the free evaluation.

By fraud type: exchange freeze cases have our highest rate at 83%, fake broker cases 81%, romance scam cases 71%, wallet hack cases 64%, and rug pull cases 58%. These figures apply to cases initiated within 90 days of the fraud.

Not necessarily. The blockchain record of your transactions never disappears. We have handled cases successfully that were over two years old when the original transaction evidence was intact and the destination exchange was still operating.

What changes with time is not the existence of evidence but where the funds have moved to and which legal options remain open. Submit your case for a free evaluation and we will tell you honestly what is possible given your specific timeline.

This depends on specifics and a legitimate firm will be honest about this rather than taking every case regardless of viability. For very small losses the cost of professional recovery may not be justified — we will tell you so clearly during the free evaluation.

That said, filing reports with law enforcement, bank or card chargebacks for fiat payments, and connecting with other victims are all free steps worth taking. Our first 48 hours guide covers all of these.

Recovery follows a structured process built around the permanent nature of blockchain records:

• Transaction tracing: Professional analytics tools trace your funds through every wallet hop
• Exchange identification: We identify if funds reached a regulated exchange and which account received them
• Compliance escalation: Formal documented freeze requests are submitted to the relevant exchange compliance team
• Legal escalation if required: Court orders or regulatory involvement via legal partners across 40+ jurisdictions
• Fund return: Recovered funds returned directly to you with a full case closure report

Blockchain forensics is the process of analysing the permanent transaction record on a blockchain to trace fund movement and attribute wallet addresses to known entities like exchanges or services. Every transaction is permanently recorded and cannot be deleted or altered.

Professional analytics tools — the same platforms used by major law enforcement agencies including Chainalysis, Elliptic, and TRM Labs — can follow funds through complex layering schemes and identify exchange deposit wallets. Read more: How Blockchain Forensics Works.

You do not need a police report to begin evaluation or investigation. However, filing one is strongly recommended for two reasons: a law enforcement report reference number significantly strengthens compliance escalation requests to exchanges, and your report contributes to investigation of the broader operation that defrauded you.

We recommend filing with your national cybercrime authority and with the FBI Internet Crime Complaint Center at ic3.gov regardless of your location.

The more documentation you have, the stronger your case. In order of importance:

• Transaction records: Transaction hashes or TXIDs, wallet addresses, dates, amounts, cryptocurrency used
• Platform records: Screenshots of the fraudulent platform, account dashboard, any withdrawal attempts or fee demands
• Communication records: Full chat histories from WhatsApp, Telegram, email, or social media
• Identity information: Names, usernames, phone numbers, email addresses of anyone involved
• Payment records: Bank or card statements showing fiat purchases of crypto used in the fraud

Do not wait until you have everything. Submit with what you have and we will guide you on what else would strengthen the case.

This is genuinely harder and we will always be honest about that. Mixers and privacy coins like Monero are specifically designed to obscure transaction trails and they do reduce tracing probability.

That said, modern analytics tools can partially reconstruct trails through some mixing services, and before/after wallet clusters can still be analysed for exchange connections. Viability depends on the specific mixing method and where funds emerged. We evaluate each case individually and will tell you honestly during the free assessment whether investigation is worthwhile.

The case evaluation is completely free — always, with no obligation to proceed. If we believe your case has recovery potential and you choose to proceed, our fee is a percentage of what we successfully recover for you. You pay nothing if we recover nothing. This is what no-win, no-fee actually means in practice.

All fee arrangements are agreed in writing before any work begins. No hidden charges, no fees added mid-case, and we never accept cryptocurrency as payment. See our services page for full details.

Our standard model is a percentage of successfully recovered funds. If we recover nothing, you pay nothing. The specific percentage is agreed in writing before any work begins and varies based on case complexity. No upfront payments, no fees added beyond what was agreed at the start.

This structure means our incentives are completely aligned with yours — we only earn when you do. It is also why we are selective about the cases we accept, because taking unviable cases would cost us as much as it costs you.

Yes, completely. Submitting your case costs nothing, a certified investigator reviews your situation and contacts you within two hours, and that initial assessment carries zero obligation to proceed.

If we do not believe your case has meaningful recovery potential, we will tell you that clearly in the evaluation rather than taking a fee for work we do not think will succeed.

We accept payment in fiat currency through standard payment channels including bank transfer and card payment. We do not accept cryptocurrency as payment under any circumstances.

This is not a minor detail. Any recovery firm that asks you to pay in Bitcoin, USDT, or any other cryptocurrency should be treated as a scam targeting fraud victims for the second time — crypto payments cannot be reversed or disputed.

Pig butchering (sha zhu pan) is a fraud where victims are cultivated through a manufactured relationship — typically romantic or friendly — before being introduced to a fraudulent cryptocurrency investment platform. The relationship is built over weeks or months to create genuine emotional trust before the investment element is introduced.

The platform shows impressive fake profits to encourage larger deposits. When the victim attempts to withdraw, fees, taxes, and compliance requirements appear, each designed to extract additional payments. Eventually both the person and the platform disappear. It is currently the largest and fastest-growing form of crypto fraud globally. Full breakdown: What Is a Pig Butchering Scam.

Key indicators that a crypto trading platform is fraudulent:

• Does not appear on CoinMarketCap or CoinGecko exchange listings
• Regulatory licence cannot be verified on any official register
• The platform was introduced by someone you met online
• Returns are consistently positive with no losing trades
• Withdrawal attempts trigger fees, taxes, or compliance reviews
• Domain was registered recently despite claims of long operating history

Full guide: Top Signs Your Crypto Broker Is a Scam.

Rug pull cases are among the more complex recovery scenarios but they are not hopeless. Cases where developers can be identified, where pre-sale funds went through KYC exchanges, or where multiple investors can coordinate a group case have meaningfully better prospects.

Our rug pull recovery service includes smart contract analysis to identify developer wallet addresses, fund flow tracing from liquidity removal events, and coordination of group investor cases.

First and urgently: if you still have funds in any wallet using the same seed phrase or device, move them to a fresh wallet on a clean device immediately. The breach may still be active.

For recovery, wallet hack cases follow the same tracing process as other fraud types — the movement of funds is permanently recorded on the blockchain. If the destination was a regulated exchange, a freeze request can be submitted. Speed is critical; attackers typically attempt to cash out within hours. Our wallet hack recovery service includes emergency response for recent breaches.

This depends on whether the exchange is legitimate or fraudulent — they look similar but the response is completely different.

If it is a real regulated platform, you have formal dispute rights through the exchange's complaint process, the relevant financial regulator, and the courts. Our exchange freeze recovery service includes escalation through established compliance channels at major exchanges.

If the exchange is fraudulent and the freeze is accompanied by fee demands, those demands are theft. Stop paying, document everything, and submit your case for a tracing assessment.

We understand why this question exists and take it seriously. The crypto recovery space has a significant fraud problem where fake firms target scam victims a second time. Healthy scepticism is the correct starting position.

Here is how to evaluate us: our initial evaluation is free so you can assess our expertise before any money is involved. We never ask for payment in cryptocurrency. We do not guarantee outcomes. We do not contact victims unsolicited. All fees are agreed in writing before paid work begins. We tell you honestly if we do not think your case has potential. More: about our team.

We handle cases involving all major cryptocurrencies including Bitcoin, Ethereum, USDT (Ethereum and Tron), BNB, USDC, Solana, XRP, and most ERC-20 and BEP-20 tokens. For less common cryptocurrencies or tokens on newer chains, we evaluate capability case by case during the free assessment.

The blockchain network matters more than the specific currency for tracing purposes. The currency type affects which tools we use but does not in itself determine whether recovery is possible.

After you submit your case, a certified investigator reviews your submission and contacts you directly within two hours — not an automated email, a real investigator who has read your specific details.

In that initial contact we give you an honest assessment of your recovery options, explain what further information would strengthen the case, and outline what working together would involve and at what cost. No pressure to proceed, no charge regardless of outcome.

Yes, completely. Everything you submit is treated with full confidentiality. Your case details are never shared with third parties for commercial purposes, never sold, and never used in marketing without your explicit consent. Only the investigators assigned to evaluate and work on your case ever see your submission.

We understand that fraud case information is sensitive, often involving financial details and personal communications. Discretion is a baseline requirement of this work, not a selling point.

Report to every relevant authority in parallel, not sequentially:

• All countries: FBI Internet Crime Complaint Center at ic3.gov
• United States: FTC at reportfraud.ftc.gov and SEC at sec.gov/tcr
• United Kingdom: Action Fraud at actionfraud.police.uk
• Australia: Scamwatch at scamwatch.gov.au
• Nigeria: EFCC at efcc.gov.ng
• Canada: Canadian Anti-Fraud Centre

Include transaction hashes, wallet addresses, the platform URL, and communication evidence in every report. A detailed report gets investigated — a vague one gets filed and forgotten.

Civil legal action is possible when fraud can be traced to identifiable individuals or entities, and it is a serious option for larger losses where the economics justify legal costs. Civil judgments can compel fund return and can in some cases reach assets beyond the stolen crypto itself.

The practical challenge is that many fraud operations are run by individuals in jurisdictions with limited legal cooperation. However, when forensics successfully identifies individuals or companies — particularly in cases involving multiple victims with coordinated evidence — civil litigation becomes viable. We work with legal partners across 40+ jurisdictions and legal pathway assessment is included in your free evaluation. Submit your case to get started.